Monday, 26th September, 2016

Club Systems Ensures Smooth Troon Experience

Story published at 13:15, Tuesday, August 9th, 2016


Darren Wood

Darren Wood

Club Systems International (CSI) is toasting another job well done after playing its part in the successful staging of the Open Championship.

The Manchester-based company is the market leader in the design, build and support of golf club IT systems and installed a new till operating system at the Royal Troon clubhouse in readiness for the hosting of the memorable battle for the Claret Jug.

While Henrik Stenson eventually lifted the title after a superb final-day showdown with Phil Mickelson, there was no such drama behind the scenes as the new software and EPoS till system was implemented without a glitch.

Already supplying nearly 2,000 clubs in the UK and Ireland, CSI strengthened its reputation proving itself a safe pair of hands to enable clubs to make the transition to its cutting-edge technology.

And Darren Wood, CSI’s customer relationship manager, believes the success was down to the preparation and the attention to detail to provide the very best in customer service.

Wood said: “It was a big success. Royal Troon came over to our software, including the EPOS till system, earlier this year. We made sure the preparation was done so if there were any problems, they could have been sorted out way in advance. A lot of work went into it with Royal Troon to set up a system which integrated with their existing website.

“We gave them five extra tills during Open week to cope with the extra people and it all went really well. It went without a hitch.  We ensured it was all in place ahead of schedule. We then gave them the support and made sure someone was available and on stand-by if anything went wrong, although they weren’t eventually needed.

“We do our best to support customers when they have something out of the ordinary going on and to deal with big events like the Open. They can’t afford for anything to go wrong and if it does, they need it fixed quickly. It’s the most important week on the golfing calendar in the UK and Ireland. It says a lot that Royal Troon Golf Club chose to rely on Club Systems International for that week. “

Stephen Anthony, secretary at Royal Troon Golf Club, said: “What an Open that was, what a final round and what a champion. However, what no one sees is the work behind the scenes and the systems that have to be in place and work effectively and efficiently.

“The staff at Club Systems International ensured our transition to the new operating system at Royal Troon Golf Club was seamless, ran smoothly as well as supplementing our standard till systems with additional loan tills, including satellite tills.

“Their attention to detail, their assistance – even outside normal working hours – and their professionalism was exceptional. We wouldn’t hesitate to recommend them to other clubs.”

Club Systems International www.clubsystems.com

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