Crossover Technologies, one of the golf industry’s leading providers of retail management solutions, has invested in additional staff to ensure it can provide essential and valuable support to its customers across the continent.
Following valuable customer feedback and extensive research there have been a number of additions and operational changes to ensure the company continues to provide a first class technical service to the thousands of retailers across Europe using Crossover Technologies systems and software.
Phil Barnard, Managing Director of Crossover Technologies, said: “It’s been a challenging few years in the golf industry. Our customers are dependent on their EPOS systems to run their business effectively and make smart decisions. To help do our bit and support our customers better we have invested in a number of areas to provide help and guidance when our customers need it.
“As well as implementing a new telephone system we have also expanded our team of experts to ensure our customers receive the level of assistance expected from the golf industry’s leading supplier of retail management solutions.”
Crossover’s support team now includes Alan Heales, Avril Morgan, David Ridout, Laurence Cooper, James Bishop-Matthews and Operations Manager Claire Fraser, who continues to manage the team.
The support team will be responsible for assisting retailers with their questions and requests, including any ‘How do I?’ questions customers may have, and will also be in the field installing and setting up products on EPOS machines.
“With the implementation of our new telephone system and the addition of members to the Support Team, our customers will receive a first class service from our experts,” added Phil.“If all our lines are busy we have a call back system where customers can leave a message and a member of the team will get straight back to them. We know just how it is important to get through to a person when you need help.
“In fact, in the last few months we have seen a threefold improvement in the number of calls being picked up directly by a member of the support team.”
As well as increasing and enhancing the Support Team, Crossover Technologies has also brought in a new Officer Administrator – Alice Berry – to manage the office on a day-to-day basis and Henry King who has been promoted from the Support Team to become the company’s new Product Manager.
“Henry has a wealth of experience of our products and customers,” said Phil. “We have established the new role of Product Manager to ensure that our products and services continue to evolve and cater for the needs of our valuable customers.
“Whenever a customer makes a request or we receive feedback on one of our products Henry will conduct the relevant research and work with Jill Berryman, our Business Analyst, to design and implement those changes in our products.”
Crossover Technologies www.crossovertec.co.uk