Golfbreaks has reached the landmark of 100,000 five-star customer reviews across Feefo, Trustpilot, Google UK and Google US, providing a significant endorsement of its service and the trust golfers place in the leading specialist golf travel brand.
The achievement represents years of providing exceptional service, listening to customers, acting on their feedback and using those insights to improve every stage of the customer journey, from the first conversation with a Golfbreaks travel expert through to the customer’s return home.
Recent reviews consistently highlight the qualities customers value most when booking with Golfbreaks, including personal service, expert destination knowledge, responsive communication and a straightforward booking experience. Customers have also praised the company for its ability to organise complex group trips, recommend the right courses and resorts, and deliver excellent value.
Rusty Proniske, Head of Customer Experience at Golfbreaks, said: “Reaching 100,000 five-star reviews is about far more than a review count. Everyone represents a customer who took the time to share their experience, making this milestone particularly meaningful. It reflects our commitment to listening, learning and ensuring the experience we promise is the experience our customers receive.”
The achievement is the result of a long-term customer-experience strategy that has made customer insight an integral part of Golfbreaks’ operations. Feedback is not simply measured, but used to enhance service, strengthen relationships with suppliers and identify opportunities to improve the experience for future customers.
Andrew Stanley, CEO and founder of Golfbreaks, added: “I am incredibly proud of our teams in both the UK and US, whose knowledge, care and dedication have made this achievement possible. Trust is hugely important when someone is choosing a company to organise their golf holiday, and these reviews give future customers an honest picture of the service and support they can expect from Golfbreaks.
“Reaching 100,000 five-star reviews is a fantastic milestone, but it also motivates us to keep improving. Our focus remains on making every customer interaction count and giving golfers an experience they will want to recommend.”
Golfbreaks will mark the achievement with its teams in the UK and US, recognising the contribution made by its more than 150 staff that work across every stage of the customer journey.